Lost serial numbers
If you've purchased a product from Fat Cat Software in the past but have lost track of your serial number, visit this page to have your order history e-mailed to you.
Troubleshooting
If you're having an issue with any Fat Cat Software products, first be sure to follow these basic troubleshooting steps:
- Check to see if you're running the latest version of the software. You can check to see if there is a newer version available by selecting the "Check For Updates" menu item within the program. It is often the case that a problem has already been addressed in an update, and downloading the latest version fixes the problem.
- Read through the FAQ to see if there is already a known solution. Links to FAQs for each program can be found to the right.
Contact
Read here for news on compatibility of iPhoto Library Manager with the new iPhoto '09
If you're having a problem with iPhoto Library Manager, if you have a request for a new feature, or even if you just have a general question about working with iPhoto and iPhoto Library Manager, feel free to e-mail support@fatcatsoftware.com. When contacting support, please make sure to include the version of iPhoto Library Manager you're running, the version of OS X you're using, and the version of iPhoto that you have installed.
If you're having a problem or question about PowerTunes, you can submit a detailed support request via the "Contact Support" item in the Help menu from within the program, or e-mail support@fatcatsoftware.com. When contacting support, please make sure to include the version of PowerTunes you're running, the version of OS X you're using, and the version of iTunes that you have installed.
If you have an issue or feedback for PlistEdit Pro, please e-mail support@fatcatsoftware.com. Again, please include what version of PlistEdit Pro you're using, along with your version of OS X.
Please direct questions about the website or other feedback to bwebster@fatcatsoftware.com.